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Trouble Shooting
| Error message | Folder list is not displayed in AZ490 of Windows 10. |
|---|---|
| Description | Conflicts with Windows 10 touch operation services and drivers. (devices such as LCD touch panels, tablets, pen tablets, etc.) |
| Check item | Error screen example: garbled characters Follow the steps below to check the settings. Of the two methods, please check "Method 1" first. ================================== [Method 1] ================================== If you are using an external device (pen tablet, etc.), please try with it connected. (1) Right click on the Windows Start menu in the lower left corner of the screen and select "Device Manager". (2) Select Human Interface Devices (3) If these are included in the list, disable the device. HID-compliant touch screen HID-Compliant Device HID-Compliant Pen *The device can still be used even if this setting is disabled. *Drivers for external devices do not need to be disabled. (4) Run AZ490 (remote) to check the display. ================================== [Method 2] ================================== (1) Check Windows 10 version. Please display the version information of Windows10. If the settings are as follows .. [Pen and touch] "Touch support with 10 touch points" ----------------- ----------------- (2) Change setting. Disable "Pen and Touch". But this setting prevent pen and touch operation on your PC. [Explorer] - [This PC] - [Manage] [Services] - [Touch Keyboard and Handwriting Panel Service] Startup type .. "Disabled" Service status .. "Stop" and "OK" button. (3) Result Please confirm that the setting has been changed. ---------------- ----------------- (4) Run AZ490 (remote) to check the display. |