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Trouble Shooting

Error message "1163 ATTOM ERR" is displayed on the writer's LCD.
This is a no response error from the PC to the writer.
Description The PC sends a command to the writer.
The PC and the writer are still connected.

If the PC does not respond to the completion notification from the writer to the PC, this error will be displayed on the writer LCD.
Also, the error message obtained by the status function will be "ATTOM ERR".
Check item - Checkpoints -

1. There is a problem with the PC-side application while executing the writer command.

Check if the PC is in an unresponsive state.
No response due to freezing of the host application, 100% CPU load, etc.

In the case of a DLL, a mismatch in the writer number of the function argument or a different number is used.



2. Two commands are executed in duplicate.

If you are creating a PC-side application, be sure to get the execution result of the previous command before executing the next process command.

The application executes the command function of command A (START_select_module, START_buffer_clear, etc.).
Next, if the application executes another command B (START_epr, etc.) while command A is being executed (before END_status = True), this error will occur.

Check the combination of the command function and the status function.
Incorrect combination of these functions often results in duplicate execution of commands.

OK
START_epr / START_status
epr / status

NG
START_epr / status
epr / END_status

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